Terms of Service
Last updated: 6 November 2026
These Terms govern your use of Free Social Listening (the “Service”), operated by YELLOWLAKE TECHNOLOGIES AND SERVICES PRIVATE LIMITED (“we”, “us”). By creating an account you agree to them. If you do not agree, do not use the Service.
1. The Service
Free Social Listening watches public posts on Reddit and X (LinkedIn is coming soon) for keywords you choose, and alerts you when what it finds matches a rule you set. It captures the matching posts so you can review and export them.
The Service is a monitoring and notification tool. It notifies you by email, Slack or webhook, and sends no messages to anyone else on your behalf. It does not contact the authors of the posts it captures, does not send email, direct messages or connection requests for you, and does not look up, generate or supply email addresses or phone numbers.
2. Accounts
- You are responsible for activity under your account and for keeping your sign-in secure.
- An account belongs to one person. Its keywords and captured mentions are not shared with other accounts.
- You must be old enough to form a binding contract where you live.
3. Acceptable use
You agree not to:
- use the Service for any unlawful, harmful or abusive purpose;
- use it to harass, profile or target an individual;
- use it to compile contact lists, or to source or enrich contact details, for unsolicited marketing, including cold email, bulk direct messages, automated connection requests, SMS or calls;
- send outreach that breaches applicable marketing or privacy law where you or the recipient are located (for example GDPR/PECR, the CAN-SPAM Act, or equivalent rules on consent and opt-out);
- attempt to disrupt, reverse-engineer or gain unauthorised access to the Service;
- resell or provide the Service to third parties.
Exported data is for your own review and record-keeping. What you do with a public post after you have read it is your responsibility, and we may suspend accounts we find using exports to run unsolicited outbound campaigns.
4. Plans and payment
- New accounts start with a 7-day trial; a card is required and you choose a paid plan (Starter, $49/month, or Pro, $99/month, plus any applicable tax). Unless you cancel at least 30 minutes before the trial ends, the trial converts to a paid recurring subscription and your card is charged automatically at the end of the trial. To cancel, go to Settings. If you cancel, you keep access until the trial ends, are not charged, and move to the free plan. On either plan the trial includes 50 keywords, 6-hour scans, Reddit and X; Pro’s hourly scans and unlimited keywords start after the first charge. LinkedIn is coming soon. Paid plans are billed per account, per month. The current price is shown on the pricing page and at checkout.
- Payments are processed by our Merchant of Record, Paddle (Paddle.com Market Limited and its affiliates), who handle billing, invoicing and applicable taxes. Your purchase is also subject to Paddle’s buyer terms.
- Subscriptions renew automatically until cancelled. You can cancel at any time from Settings; access continues to the end of the paid period, after which the account returns to the free plan.
- Refunds are governed by our Refund Policy.
5. Plan limits
Plans differ in how many keywords you can watch, how often we scan, and where alerts can be delivered. Reaching a limit never deletes anything. When a paid plan ends you move to Free (1 channel, 3 keywords): extra keywords are paused and saved, not watched, and mentions on other channels are saved but locked, export included, until you upgrade.
6. What we capture
The Service captures posts that are already public on third-party platforms. We do not access private messages, private groups or anything behind a login you have not given us. How we handle personal data in those posts (including the rights of the people who wrote them) is described in our Privacy Notice.
7. Availability and third parties
The Service depends on third-party platforms and providers whose availability and terms are outside our control. Coverage of any given source may change if a platform changes its access rules.
8. Intellectual property
The Service, including its software, design and branding, belongs to SalesUp and its licensors. Except for the rights granted here, we reserve all rights.
9. Disclaimers
The Service is provided “as is” and “as available”, without warranties of any kind to the maximum extent permitted by law. We do not warrant that it will be uninterrupted or error-free, or that it will capture every relevant post.
10. Limitation of liability
To the maximum extent permitted by law, SalesUp will not be liable for any indirect, incidental, special or consequential damages, or any loss of profits, revenue or data. Our total liability for any claim will not exceed the amount you paid us in the twelve months before the event giving rise to it.
11. Termination
You may stop using the Service at any time. We may suspend or end access if you breach these Terms. On termination your right to use the Service ends; terms that by their nature should survive will survive.
12. Changes
We may update these Terms. If we make material changes we will update the date above and, where appropriate, tell you. Continued use after changes take effect means you accept them.
13. Governing law
These Terms are governed by the laws of India, and disputes are subject to its courts, unless mandatory local law says otherwise.
14. Contact
YELLOWLAKE TECHNOLOGIES AND SERVICES PRIVATE LIMITED